Deliveries
The ticket board for propane deliveries, where every delivery is a ticket that is also a line on the customer's invoice.
The Deliveries page lists your delivery tickets. A ticket records one propane drop: the customer, the gallons, the price per gallon, and the route that carried the truck there. Each ticket is also a line on the customer's sales invoice, so recording a delivery and billing it are the same step.
Open it from Deliveries in the sidebar, or press g then l from anywhere in AimRack.
What the ticket board shows
The board lists your newest 100 tickets, newest first. Each row has these columns:
| Column | What it shows |
|---|---|
| Ticket | The ticket, named by its delivery day, for example "2026-09-25", or "Undated" when its invoice has no date. Select it to see a preview with the invoice it belongs to. |
| Customer | The customer who received the propane. Select the name to preview the account. |
| Gallons | The gallons delivered. |
| $/gal | The price per gallon charged on this delivery. |
| Revenue | Gallons multiplied by the price per gallon. |
| Route | The date of the route plan that carried the ticket, followed by its territory, for example "2026-09-25 · Central service area". Select the date to preview the route. A dash means no current route plan carries this ticket. |
| Status | The status of the invoice the ticket sits on: Draft, Submitted, Partially Paid, Paid or Overdue. |
Two buttons sit at the end of each row, See why and Audit. Both are described below.
When deliveries could not be made, a Delivery exceptions panel appears on the right with up to eight of them. The panel stays hidden when there is nothing to show.
How to record a delivery when a driver reports a drop
- Select New ticket at the top right of the board.
- In Customer, choose the customer who received the propane.
- Enter Gallons delivered. It must be more than zero.
- Enter Price per gallon in dollars. It must be more than zero.
- Check Delivery date. It starts on today's date.
- Optionally choose a Route plan. The list shows each current route plan as its date, territory and status, for example "2026-09-25 · Central service area · Complete". Choosing one adds this delivery as the last stop on that route.
- Select Create ticket.
AimRack creates a new sales invoice in Draft, numbered from your company's invoice sequence (for example AR000001), with the propane delivery as its line. It then opens that invoice so you can check it and submit it to the customer. The new ticket appears at the top of the board.
Anyone who works for the company can open the board. Creating a ticket needs permission to create sales records; without it, Create ticket stays disabled.
How to check a price when a ticket looks wrong
The board hands billing questions to AimRack's assistant, in the panel on the right:
- See why on a row asks the assistant to explain the margin on that ticket, down to cost.
- Audit on a row asks the assistant to audit that customer's billing against the price book and list any differences.
- Audit billing at the top of the board asks the assistant to audit billing across all customers against the price book, with receipts.
Each button opens the panel and sends the question for you. You can keep asking follow-up questions in the same conversation.
How to deal with an exception when a delivery could not be made
An exception is a delivery the day's route could not make. Each one shows its reference, the reason, and a short explanation. The reasons AimRack records are:
| Reason | What happened |
|---|---|
road_closed | A road on the route was closed. |
no_qualified_operator | No driver qualified for the truck the stop needs was available. |
no_available_crew | The delivery needed a crew and none was free. |
A missed delivery is also open work on the Routes page, where a dispatcher assigns it to a truck or moves it to another day (see Routes). Select Resolve with AimRack under an exception to have the assistant explain it and say what would resolve it.
How to see delivery totals when you want the week at a glance
The Deliveries dashboard, at the address /deliveries-rg, draws the same tickets as tiles:
- Tickets in the window, Gallons delivered and Delivered revenue, with the number of exceptions beside revenue when there are any.
- Recent tickets: the 14 newest, each with its customer, day, gallons, territory, revenue and invoice status.
- Gallons by territory: delivered gallons for each territory, largest first. Tickets that no route carries count under "unassigned".
- Exceptions: the same exceptions as the board's panel, or "Nothing went wrong on recent runs."
- Delivery rhythm, by weekday: stops for each day from Monday to Saturday, over the last 12 weeks.
A tile's label opens the ticket board, and See why on a tile asks the assistant about that number. Drag a tile to move it or resize it; your arrangement is remembered in this browser.
Where this fits
- A delivery starts on a route. Routes plans which truck visits which tank on which day, and each ticket names the route that carried it.
- The tank a delivery fills, its level and its days of gas are on Tanks.
- Each ticket is a line on a sales invoice. Submitting, correcting and printing invoices is covered in Sales invoices, and collecting the money in Payments.
- A customer's balance and overdue amounts are on Accounts.
- The day's delivered gallons and revenue also feed the summary on Home.